Privacy Policy

1. Introduction

Welcome to Sentry, a defense intelligence platform developed and operated by Lumiotech Private Limited (“Lumiotech,” “we,” “us,” or “our”). We empower organizations with next-generation defense intelligence capabilities to detect, analyze, and respond to threats with unprecedented precision. We value and respect your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our Sentry platform, related websites, applications, and services (collectively, the “Services”).

Please read this Privacy Policy carefully. By using our Services, you agree to the terms outlined in this Policy. If you do not agree, please do not use our Services.

2. Scope of this Policy

This Policy applies to information we collect through your use of the Services, as well as through any other interactions you may have with us (e.g., contacting our support team). It does not apply to services offered by other companies or individuals, including third-party services or websites that may be linked to or from our platform.

3. Information We Collect

We collect information in various ways to provide, maintain, and improve the Services. This includes:

3.1 Information You Provide Directly

• Contact Information: Such as your name, email address, phone number, and job title.
• Organization Details: Such as the name, address, and associated domain(s) of the organization you represent.
• Authentication Credentials: Including usernames, passwords, or other authentication data used to access your account.
• Communication Records: Copies of your communications with us (e.g., customer support inquiries, feedback, or surveys).

3.2 Information We Collect Automatically

• Usage Data: We may collect data regarding how you and your organization interact with the platform, such as features used, time spent, and pages visited.
• Log Data: Information such as your device’s Internet Protocol (IP) address, browser type, operating system, referral URLs, and dates/times of requests.
• Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your use of the Services.

3.3 Information from Third Parties

We may receive information about you from third parties (e.g., business partners or service providers) to supplement the information that we collect. Any such information is handled according to the terms of this Privacy Policy and any additional restrictions imposed by the data source.

4. How We Use Your Information

We use the information we collect for a variety of business and operational purposes, including:

• Providing and Maintaining Services: To create and manage user accounts, authenticate users, process transactions, and operate our platform’s core functionalities.
• Responding to Requests and Inquiries: To communicate with you about support queries, technical questions, or other requests.
• Enhancing Platform Security and Capabilities: To analyze threats, detect suspicious activities, conduct investigations, and improve the security features and intelligence capabilities of Sentry.
• Improving and Personalizing: To understand how users interact with our Services, customize user experiences, and develop new features.
• Marketing and Promotional Communications: To send you updates, event invitations, and other information about our Services, unless you opt out of these communications.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

5. Legal Bases for Processing

If you reside in a jurisdiction that requires a legal basis for processing personal data (such as the European Economic Area under the General Data Protection Regulation), we generally rely on the following legal bases:

• Contract: Where processing is necessary to perform our contract with you, such as providing the Services you requested.
• Legitimate Interests: For our legitimate business interests, such as operating and improving our Services, detecting fraud, and enhancing security — unless those interests are overridden by your fundamental rights and freedoms.
• Consent: Where you have provided consent to process your personal data for a specific purpose (e.g., marketing communications).
• Legal Obligations: Where we need to comply with a legal or regulatory requirement.

6. Data Sharing and Disclosure

We may share your information with third parties under the following circumstances, or as otherwise described in this Privacy Policy:

• Service Providers: With trusted third-party companies that perform services on our behalf, such as cloud hosting, analytics, payment processing, or communications. These service providers are contractually required to protect your information and only use it in accordance with our instructions.
• Business Partners: In connection with joint projects or business collaborations, but only to the extent necessary to facilitate or evaluate such relationships.
• Compliance and Protection: If we believe that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or comply with a legal obligation, such as responding to valid court orders, subpoenas, government requests, or applicable law and regulations.
• Business Transfers: If we are involved in a merger, acquisition, sale of assets, financing, or bankruptcy, your information may be transferred as part of that transaction.
• With Your Consent: We may disclose your information for other purposes if you request or consent to such sharing.

7. Data Retention

We retain your information only for as long as is necessary to fulfill the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements. We will securely delete or anonymize your information when it is no longer needed.

8. Information Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest, where applicable
• Secure server infrastructure and network firewalls
• Multi-factor authentication for privileged account access
• Regular security audits and assessments

However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security of your data.

9. International Data Transfers

Your personal information may be transferred to and maintained on servers or databases located outside your state, province, or country where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside India, note that we may transfer your personal information to India or other jurisdictions. By using our Services, you consent to any such transfer in accordance with this Privacy Policy.

10. Third-Party Services and Links

Our platform may contain links to external websites or services that are not operated by us. We have no control over these external sites or services and assume no responsibility for their content, privacy policies, or practices. We encourage you to review the privacy policies of any third-party sites or services before providing any personal information.

11. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

• Access and Correction: The right to request access to or correction of your personal information.
• Deletion: The right to request that we delete your personal information, subject to certain exceptions.
• Objection and Restriction: The right to object to or request the restriction of certain processing activities.
• Data Portability: The right to request a copy of your personal data in a structured, machine-readable format.
• Withdraw Consent: Where you have provided consent to a particular type of processing, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We will respond to your request in accordance with applicable data protection laws.

12. Children’s Privacy

Our Services are not directed at children under the age of 18, and we do not knowingly collect personal information from anyone under 18. If you become aware that a child under 18 has provided us with personal information, please contact us, and we will take steps to remove such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

Email: [email protected]
Address: New Delhi, India

We will take reasonable steps to respond to all inquiries in a timely manner.